Strachans is a catering wholesaler based in the UK predominantly serving the energy sector in the North Sea. It has a depot in Aberdeen, Peterhead and great Yarmouth and employs approx 200 people. Our customers include Aramark, Compass, Entier and Sodexo.
Strachans is owned by the largest ship and offshore catering wholesaler in the world Wrist.
We have contracted Fizz Enterprises for a second time to conduct customer feedback. This is due to the fantastic amount of information we received after the first consultation.
The feed back from our customers was analysed by Fizz Enterprises and then fed back to our team in an easy to understand way. They challenged many of our beliefs and procedures to help develop and make changes to our strategy.
They also presented the findings of the surveys to our customers senior teams. This again helped us challenge our strategy and got vital customer insights into how they believed we could work better.
We have included direct contact with the CEO's of our customers in this latest survey and we are excited as to what information we will glean from this.
Fizz Enterprises were fantastic to work with and proved to be excellent value for money. We would thoroughly recommend their services.
Fizz Enterprises are about to undertake more assignments world wide with Wrist due to the success of the work done at Strachans.
I have used Tom's products and services extensively at various company's over the last 15 years. His obsession with understanding what customers want has helped validate our retail strategies and put the shopper at the heart of commercial strategies. Tom presents his insights, ideas and recommendations with passion and panache, offering practical solutions with a clear ROI. He dedicates significant time to really understand each business and is never afraid to challenge curent thinking around Board tables. His work has been of great benefit to me in various trading roles.
Held senior executive positions at Jacksons, Sainsbury's, Netto, Morrisons and Poundland